Objective
This article explains how to request a refund after making a mistake with your gift. Learn what to do immediately and what your options are depending on how the gift was submitted.
I Made a Mistake with My Gift… Now What?
If you accidentally entered the wrong amount or chose the wrong designation, don’t worry—there are ways to fix it.
Text Giving Refund Instructions
If you just gave via text, you’ll see a confirmation message.
If the gift was a mistake, simply reply with the word:
REFUND
✅ The gift will be canceled and your account will not be charged.
⏱ Important Time Window
You must send the REFUND message within 15 minutes of submitting the gift.
If it’s been more than 15 minutes, the automatic refund window closes and you’ll need to contact your church or organization directly.
Other Types of Gifts
If your gift was made:
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Online
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Through the mobile app
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As part of an event, registration, or payment form
Please reach out directly to the church or organization to request a refund or correction. They’ll be able to look up your gift and help.
Have Questions or Need Help?
If the product isn’t working as expected, our Support Team is available Monday–Friday, 8 AM–5 PM CST.
For product-related questions:
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Click the question mark icon in the product to access tutorials, walkthroughs, and the Help Center.
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Use the Help Center chatbot for 24/7 answers to common questions.
Looking for a personalized walkthrough?
We offer paid services to walk you through your setup or workflows. Reach out to our Sales Team at sales@ministrybrands.com to learn more.
✨ Tip: Many how-to articles and video tutorials are available for free in the Help Center.
Updated