Common Giver Questions


General FAQs

How long does it take for my church to receive my gift?

It usually takes about 2-3 days between the time you give and when it appears in your organization's bank account.


Is my card and bank account information secure?

Yes, absolutely. All sensitive financial information is stored with bank-level security. All information is secured with 256 AES encryption and stored by our banking partner to Level 1 PCI compliance standards. Additionally, all transmissions to our banking partner and on our site are via an encrypted HTTPS connection.


How will I know when my credit card is charged?

Anytime your card is charged you will receive both an email and a text message confirmation from our system.


Can I designate my gift to a specific fund?

Yes! Through giving online, you'll see a dropdown menu of your church's available fund designations! If you do not see a fund dropdown, that giving form has already been tied to the correct fund.


If you're giving via text, you'll simply send your gift amount followed by the fund keyword to your church's giving number. For example, "$100 Missions."


If you don't know which fund keywords are available, send KEYWORD to your church's giving number.


How do I edit my donor account information?

Simply visit your organization's giving page and Sign In. Once logged into your account, you'll find your information (and how to edit it) in the top corner.


If your organization uses text giving, text the word "EDIT" to your church's Giving Number and you'll be given a link to your Account Settings page.



Text Giving FAQs

Does text giving cost me anything?

Other than standard text messaging and data rates, there aren't any fees! Keep in mind that all digital gifts do have a small processing fee. Your church or ministry is charged that fee.


Is my personal information sent in a text message?

We never send any personal or financial information via text message. We simply facilitate giving. Your personal and financial information is always encrypted and stored securely.


How will my phone number be used?

Your phone number will never be sold, traded, or given out to third parties. You will only be texted to confirm your giving and receive responses to other requests you make.


What if I accidentally type the wrong amount?

When you make a gift, you will receive a text confirmation that re-states the amount given. If you made a mistake, you can respond with the word "REFUND" within the first 15 minutes and you will not be charged. After 15 minutes, if a refund is needed, please contact the church or organization to which you've given. Learn more.


Is it case-sensitive? Do I have to put a $ symbol?

Nope! Gifts will work as 100 or $100 or $100.00 or 100.00 etc. Any text you enter is not case-sensitive. We also recommend double-checking the amount before sending your text.


What is the phone number I text and whose is it?

The phone number you are texting is a secure number that belongs to your church, through your giving platform. It is used exclusively for giving.



I have a few more questions.

If you have any further questions feel free to select the chat icon on the bottom left corner of this page.



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