Hold the phone ...
are you a giver needing to cancel or refund a gift?

If so, please contact the church or organization you've contributed to. They'll be able to assist you.

Are you an account manager looking for information about closing your giving account or canceling a specific feature? You're in the right place.

Cancellation involves more than one service and could involve a third-party vendor. Please be aware that it can take several days from the last donation to close your account completely. The primary admin should request closing an account.

Helpful Tips Before Canceling

Here's a list of best practices to assist in a smoother and more timely cancellation:

1. Advise your givers who have set up Recurring Gifts that their scheduled payments will stop when the account is closed.

2. To ensure a timely cancellation, when you have decided to stop using the system, please ensure that no more donations are allowed by logging into your account and:

3. Cancel ALL recurring gifts to prevent any further automatic charges from running.

4. Set your forms to “EXPIRED” to prevent your donors from further accessing them to give.

5. Download any REPORTS you need for accounting and End of the Year reporting. Once the account is closed, that information will no longer be accessible.

Here is a short list of suggested reports to pull:

• 1 year of  Transactions, deposits, fees, and invoices

• A complete list of donors

• A complete list of recurring gifts

• A list of responses for any event forms you have created

• Delete any AUTO REPORTS

• Advise your media/webmaster to remove your giving link or form from your website.

  Important: Closing your giving account will result in losing access to your donor data in our system. It is vital that you follow the above directions to prevent the loss of any needed tax/financial information for the coming tax year. Our staff may contact you to ensure this is complete before the cancellation occurs. 

Final billing will be assessed just before closing the account. Once the cancellation is complete, you will receive an email with confirmation that the account is closed.

We're Ready to Cancel

To begin the cancellation process for your Amplify Giving account, please click cancel services.

Cancel Services

• Note: The following information will be needed to process your cancellation request efficiently.
• Your Role
• Name of Organization
• City, State
• Product(s) (e.g., Giving, ChMS, etc.)
• Account Number (if known)

Updated January 03, 2025 17:30