Contacting Support

Who is Support?

Support is generally equipped to help with how-to or break/fix issues. For best practices and in-depth walkthroughs, check out Other Resources below!


Contacting Support

Search & Chat Answer-Bot: Recommends resources based on keywords 24/7!

Support Hours: 8AM - 5PM CST

Chat: Available via the Chat icon below  TinyTake31-01-2023-02-48-28.png

Phone: 844-523-1186



After-Hours Support

Emergency requests are reviewed 24/7 to make sure you get the support you need. Emergencies include things like Mass Contact is down, the system is down, Giving is down or Check-In is down.

If you have an after-hours emergency, submit a request here.


Other Resources

Hourly Consulting

Get dedicated, one-on-one time with our coaching team to help set up your database, learn best practices, or train new staff. 

People: User Guide

A complete, in-depth training on the People Module. 

People: Quick Start Guide

5 steps to get your People database up and running.

Giving: Getting Started and Overview

Learn how to set up your Giving Module - one step at a time!

Mobile App: Creating Your Mobile App

Get started with the Mobile App to create your custom church app!



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