Mass Email
Unsubscribed Through Email
An unsubscribe option is always included at the bottom of a mass email. (This is a requirement for any mass email provider.) “If you would like to not receive any more emails from [Insert Your Church Name], then click here to unsubscribe.”
Important: If a user clicks the link to unsubscribe, they will unsubscribe from ALL mass emails from your ministry, not just a specific list.
Resubscribing:
An individual can resubscribe themselves, or an Admin can do so for them.
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Individual: Find any email from your ministry and click again on the opt-out link. On the email preferences screen that appears, complete the 2 question form that appears (below).
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Admin: Navigate to the individual's profile, click the Account tab, then select No under the Unsubscribe from Mass Email heading.
Important: Admins can only resubscribe individuals ONCE as a built-in security measure to prevent abuse of members who do want to opt out of communications.
Find Unsubscribers Who Used The Member Area
Finding anyone who has unsubscribed is simply a matter of leveraging Excel. Use the Advanced Search or the list of groups to filter for a list of people. After creating a list of members, use the Action Gear and export it to Excel.
In the next options menu, select the radio button for 'Full' and then Export.
Open the exported file in Excel and then look for the 'Subscribed Status' column. This column will tell you if the member is 'Subscribed' or 'Unsubscribed'
Attachment Limits
Attachments from Mass emails can sometimes cause deliverability issues. In particular, some email providers' spam filtering services examine attached items closely and can block emails with attachments for security reasons.
While we provide the option to attach a file to a Mass Email, ensure the attached file(s) are under 10 Mb in size (this is a consideration for one or multiple files). Even being close to that overall size can cause the Mass Email to fail.
Pro-Tip: For the best deliverability rates, we suggest linking text or images in your email to files you've uploaded elsewhere, such as your website or a file-sharing service.
Email Rules
Make users add the 'noreply@people.myamplify.io' address to their safe contacts list with their email provider. This is the most effective tool for ensuring email is not blocked.
Adding an email rule can be essential for email delivery continuity as spam filtering and other erroneous email traffic are attempted to be blocked. This can happen for any provider, such as Gmail, Outlook, Yahoo, etc. Below are links to a few popular email software provider support articles. Members of your organization will need to follow these steps in their accounts.
Note: This is not an exhaustive list. It covers most major providers. A member user may need to research this topic with their unique email provider.
- Yahoo → https://help.yahoo.com/kb/new-mail-for-desktop/emails-arent-received-yahoo-mail-sln28074.html
- Gmail → https://support.google.com/mail/answer/6579?hl=en
- Outlook → https://support.microsoft.com/en-us/office/use-inbox-rules-in-outlook-com-4b094371-a5d7-49bd-8b1b-4e4896a7cc5d
- AOL → https://help.aol.com/articles/aol-mail-mail-settings
- iCloud → https://support.apple.com/guide/icloud/set-up-filtering-rules-mm6b1a3f8a/icloud
Receiving Issues
Another step you can take to ensure email deliverability is adding an SPF record to your domain name settings (DNS). (This typically requires the help of whomever manages your DNS). An SPF record lets spam filtering services know that email from our ChMS is legitimate and can be passed through to the recipient. (Learn more about SPF records) Specific information on setting up SPF records for our ChMS can be found in the following article:
SPF Records for Mass Email Deliverability
Mass SMS
User Numbers
Do the individuals in the group message who are not receiving the text have a valid phone number? When a group is chosen for an SMS, the program tells you which individuals do not have a valid phone number. These individuals' accounts must be updated with a valid phone number to receive any Contact SMS or Voice messages.
If admins are experiencing issues with the Contact SMS through Twilio not working, be sure to check:
- Under General Settings
→ Services, is Twilio enabled, and are both the Account SID and the Auth Token input?
- The number assigned to their account will appear when the Account SID and Auth Token have been input. For the number to work, it MUST be highlighted in blue and saved as highlighted. This is because admins can purchase multiple numbers under the same Twilio account.
A Member Does Not Get Texts
Have the user text "Start" to the number from which the texting comes. The member may have, at some point, used a 'stop' command to cancel communications.
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