Configure a Brother printer for USB printing and review Driver settings
*This video overview may include some out-of-date images. We appreciate your patience as we work to get these videos updated.
Note that these instructions are specifically for Brother printers connected to your check-in station machine via USB. These instructions are different for other printer types and connection types.
- The label that comes with many Brother printers, Type DK-2251, is NOT supported. Please only use Type DK-2205.
- To obtain the correct printer drivers, visit Brother’s support site at support.brother.com and click on Downloads. Search by model name, then download and install it on your local machine. (Find Brother driver downloads here).
- Be sure to configure the printer to work with your computer.
- For Windows, access the Control Panel, then Devices and Printers, find the active Brother printer, right click and access Printer properties.
- In the Preferences area, choose the 2.4” by 3.9” paper size and ensure that the orientation is set to Landscape, then click OK.
- Access the Advanced tab and select Printing Defaults… Choose the 2.4” by 3.9” paper size again and ensure that the orientation is set to Landscape, then click OK.
- Return to the General tab and click Print Test Page.
- Be sure to configure the Check-in Station Settings within your ChMS / Amplify People settings.
- Access Settings, then the Check-In tab. Expand the Check-In Stations tab.
- Select the specific named station you wish to edit.
- Scroll down to the Label Options section.
- Expand the drop-down for Label Printer Model and select the Brother printer series.
- Scroll to the bottom of the page and click Save.
- It is recommended to then run a test check-in session to ensure the printer is working correctly.
- If you use the web-based kiosk station, ensure that only one instance of the Printer Application is running on your machine.
Updated